Returns & Exchanges

We want you to love your Stars On Ice gear; however, if you are not completely satisfied, you may return or exchange unworn and unwashed merchandise within 30 days of purchase. Please note that autographed items and final sale clearance goods are ineligible for return.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and a copy of the packing slip is included.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing